All About the Electrical Aggregation Program
Important Information about your Electric Bill
Did you know? The City receives a bulk electric supply rate that is available to residents and small businesses. This is called electrical aggregation. Crystal Lake has been providing the Electric Aggregation Program since 2012.
The current City of Crystal Lake Electric Aggregation Program contract expires in July 2017. As such, the City recently renewed the program and contracted with Dynegy Energy Services for a 15-month period beginning July 2017 to October 2018. There will be a fixed rate of 6.748¢ per kWh during this time.
There is no enrollment fee to join, and no early termination fee to leave the program. You will continue to receive only one bill from ComEd for electric supply, delivery and taxes, with supply fees being passed along to Dynegy Energy Services.
Rates will be changed on the July meter read date for each resident or business and will be reflected on the August bill.
Electric Supply Rates
ComEd default rate *:
7.185¢ per kWh*
(June 2017 – May 2018)
Crystal Lake program fixed supply rate with Dynegy (Traditional Program):
6.748¢ per kWh
(July 2017 – October 2018)
Crystal Lake program fixed supply rate with Dynegy (Renewable Power Program):
6.939¢ per kWh
(July 2017 – October 2018)
*This is a weighted 12-month average. The ComEd rate may change based on a variable charge or credit, called the Purchase Electricity Adjustment (PEA). For more information, visit http://pluginillinois.org.
Notices will be mailed to all residents and small business owners in early May 2017. Two types of notices will be mailed:
Opt Out Notices – Opt Out Notices will be mailed to all eligible City of Crystal Lake residents and small business owners who have electric supply service with ComEd or who are enrolled in the current aggregation program. Ratepayers who receive an Opt Out Notice will be automatically enrolled unless they opt out. You will have until May 26th to opt out of the program, however, if you miss the initial opt-out period, you may still leave the program by contacting Dynegy Energy Services at 844-351-7691.
If you do not Opt Out, you will receive a notice at the end of May or beginning of June regarding the switch to Dynegy. You may Opt Out upon receipt of this notice.
Opt In Notices - Ratepayers not currently enrolled in Crystal Lake’s program, but who are enrolled with a supplier in their own private contract, will receive an informative, Opt In Notice. Those ratepayers will not be automatically enrolled, but may take action to do so by calling Dynegy at 844-351-7691 and asking for the Crystal Lake rate. It is recommended that ratepayers opting in should check with their current contractor regarding early termination fees. You may still enroll at any time during the 15-month program by contacting Dynegy.
Please note: No one will ever come to your home or call to enroll you in the City’s program. Should you receive such a call from a person purporting to represent the City, Dynegy, or ComEd, please take the solicitor’s information and contact the Illinois Commerce Commission at their Consumer Services Division complaint line: 800-524-0795.
All City of Crystal Lake residents and small businesses will automatically be enrolled unless they:
Choose to opt out as during the opt out period; or
Have previously switched to another Alternative Supplier; or
Participate in an hourly-rate program
Frequently Asked Questions:
How can I enroll?
You will automatically be enrolled unless you opt out, have previously switched to an alternative supplier, or participate in an hourly program. After the initial opt out period, a ratepayer may enroll by calling Dynegy at 844-351-7691 and asking for the Crystal Lake rate of 6.748¢.
What defines an eligible resident or small commercial account (commercial account consumes less than 15,000 kWh per year)?
Any resident who is currently with ComEd and has not already switched to an Alternative Retail Electric Supplier (ARES) or who is not enrolled in a special Residential Real-Time Pricing (RRTP) program is eligible; small commercial accounts are eligible. You must also have a residence or business located within the City limits.
Whom do I call if I have service problems?
Always call ComEd with reports of outages or downed power lines at 800-334-7661. For questions about your supply, please call the customer service number for Dynegy, which will be listed under “Electric Supply Services” on your ComEd bill.
If I am automatically enrolled in the program now, can I leave the program at any time?
Yes, you can later leave the program and move your account back to ComEd or another Supplier. There is no early termination fee to leave.
What is ComEd’s 6-month “hold” requirement?
Please note State Regulations: If you move from the program back to ComEd for longer than two months, your account is placed in a “bundled hold” status, and you may not return to the Crystal Lake program until a full six months has passed.
I am enrolled in low-income assistance program. Will that be affected?
No. If you currently receive assistance via PIPP or LIHEAP, that status will not change and you can continue to get these benefits for your ComEd bill.
I’m on ComEd’s budget billing plan. Will that change?
No. If you are currently on the budget billing plan, you will remain on that plan.
Can I still have my payment automatically deducted from my bank account?
Yes. The way you pay your ComEd bill will not change.
Will someone come to my home or call to sign me up?
No. You need do nothing to automatically be enrolled in the program. If someone calls or visits your home claiming to be the City’s power supplier, please file a complaint with the ICC at http://www.icc.illinois.gov/consumer/complaint.
Is any of the energy in the Traditional Program generated from renewable “green” sources?
Yes. 13% of your energy consumption is sourced from renewable generation such as solar and wind that may be represented through the purchase of Renewable Energy Certificates (RECs). All of the energy in the Renewable Power Program is generated from “green” sources such as solar, wind and water.
The Illinois Commerce Commission offers more information about energy deregulation in Illinois and energy supply choices at www.pluginillinois.org.
For questions about your electric account, please call the City of Crystal Lake aggregation program supplier: Dynegy Energy Services at 844-351-7691.
If you require additional assistance, call NIMEC at 800-856-3404 to leave your question and callback number. You will be contacted within 24 hours regarding the issue.
To report an electrical outage, or for questions pertaining to your ComEd bill, call ComEd at 800-334-7661.