FAQ

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  • Building

    • Is a building permit required to install a new hot water heater?

  • Fire

    • Can I burn leaves and landscapes waste within the city limits?

    • Does the department service, recharge or dispose of old fire extinguishers?

    • How do I obtain a copy of a fire report?

    • Does the Crystal Lake Fire Rescue Department offer CPR Classes?

    • I have a question about my ambulance bill. Who do I call?

    • How do I dispose of Compact Fluorescent Light (CFL) Bulbs?

    • How do I safely dispose of expired and unused medicines?

    • Why call J.U.L.I.E. before you dig?

    • What type of public education programs does the fire department offer?

    • What are the regulations for open burning in unincorporated Crystal Lake?

    • Where is the Crystal Lake Fire Rescue Department located?

    • Does the department provide counseling for juvenile fire setters?

    • How do I obtain a copy of my medical report?

    • Can you tell me about the Fire Department Open House?

    • Can I get my blood pressures taken at Crystal Lake Fire Rescue Department?

    • Does the Fire Rescue Department inspect Child Safety Seats?

    • How can I prepare for emergencies in my area?

    • When does the City perform outdoor siren testing?

    • How do I obtain a fire department Knox box for my business or residence?

    • What should I do when my CO detector is sounding?

    • What is ICE?

    • How often should I test my smoke detectors?

    • May I bring my used needles and syringes to the Fire Department for disposal?

    • How do I safely dispose of motor oil, paint or other hazardous materials?

  • Human Resources

    • Can I submit an application for a position that is not currently open?

    • Where are the jobs for the City posted?

    • How will I know the status of my application?

    • Can I submit one application for multiple job openings?

    • How often does the City of Crystal Lake hire Police Officers or Firefigher Paramedics?

    • How can I participate in a Police Testing Process?

    • How can I participate in a Firefighter Paramedic Testing Process?

    • How often does the City of Crystal Lake have job openings?

  • Planning & ED

    • How can I receive a Zoning Verification letter for a site?

    • What are the regulations regarding Home Occupations?

    • Where is a list of approved street trees?

    • What Zoning District am I located in?

    • What are the landscape requirements?

    • What are my parking lot setbacks?

    • Am I subject to the Tree Preservation Ordinance?

    • What if your existing or intended use is not listed under any zoning district?

    • I am looking for a building or land to purchase or lease, where can I find information about available real estate in Crystal Lake?

    • Where can I learn about new businesses that are coming to Crystal Lake?

  • Police

    • How do I get my criminal record sealed or expunged?

    • Can I see my criminal record?

    • I have to go to court. Where is it located?

    • How can I get a copy of a motor vehicle crash report or case report?

    • Where can I pay a parking ticket?

    • Does the City of Crystal Lake allow overnight parking?

    • Where do I park for the METRA train?

  • Public Works

    • When is leaf pick up?

    • When is brush pick up?

    • Are tours of the wastewater facility available?

    • Where does my responsibility for the sanitary sewer service line end?

    • Who do I call before I dig?

    • How hard is the water in Crystal Lake?

    • What can cause my hot water to smell like sulfur or rotten eggs?

    • Why do I have low pressure at one sink, but it seems fine at others?

    • Why does the water first appear white in color, and then clears over time?

    • The streetlight is out in front of my house, who should I contact?

    • Is there an ordinance regarding weeds?

    • A City of Crystal Lake snowplow damaged my mailbox, will you fix it?

    • Why do the City snowplows push the snow from the street into my driveway?

    • Who should I contact to report sidewalk damage?

    • How can I get a traffic control signal installed in my neighborhood?

    • Will you pick up a dead animal in the roadway?

    • What is the Brush Drop-Off Program?

    • Is the valve next to the water meter my responsibility to repair?

    • My outside water shut off (B-Box) is sticking up, what should I do?

    • My sump pump runs frequently, causing a wet area in my lawn. Can I connect the sump pump to the storm sewer?

    • What can I pour into my sanitary sewer service, via kitchen sink, laundry tub, floor drains, toilets, etc.?

    • What happens to the waste that is treated from the water?

    • What may cause sewer gas odor in my house?

    • What should I do if my sewer service line is not draining or there is water/sewer coming back into my building?

    • Can residents blow leaves and/or grasses into the roadways?

    • My parkway needs a tree trimmed or removed…

    • Can I plant a bush or tree in my parkway?

    • What is the process to have a road resurfaced?

    • Can I plant a bush or tree in my parkway?

    • A City of Crystal Lake snowplow damaged my mailbox, will you fix it?

    • My parkway needs a tree trimmed or removed…

    • Who should I call to report a streetlight outage?

    • Who should I call if I have a question about my water bill?