Web Payment: The City of Crystal Lake offers a "NO FEE" online Web Payments system. We encourage our residents to take advantage of this streamlined payment process. Customers have the ability to access the site immediately by clicking "Online Water Bill Payments" or by visiting https://crystallake.merchanttransact.com. By using web payments customers have the option to initiate payments each month.
Auto Pay: Permits your City of Crystal Lake utility bill to be automatically paid from your bank account or credit card each month. After signing up for auto pay, customers next monthly bill will reflect "Enrolled in Auto-Pay" on the remittance slip.
Direct Debit:The City of Crystal Lake offers to its water & sewer customers the ability to pay their water & sewer bill automatically. Avoid late payments and penalties by having your payment withdrawn directly from your bank every month. Complete the Direct Debit Application Form (PDF) and attach a voided check or savings deposit slip with your completed form. There is no additional charge or hidden cost associated with this program. Bring or mail the form to the City of Crystal Lake, 100 W Woodstock St, Crystal Lake, IL 60014 and attention to the Finance Department.
“When it’s time to pay, you may forget, use Direct Debit , and you’ll be all set!”
Drop Box: The City has two drop boxes located at City Hall for payment of your water and sewer bills. The first box is located in the center island next to the U.S. Post Office mailbox in the front parking lot. The second box is located to the left of the front door at the main entrance.
Walk-in: Payments are always accepted “in-person” at City Hall located at 100 W. Woodstock Street. Cash, checks, and credit cards are accepted.
Mail: A self-addressed envelope is included with your monthly bill for mailing of your payment for your water and sewer bill. Please allow at least 5 business days for mailing.
City of Crystal Lake
P.O. Box 1139
Crystal Lake, IL 60039-1139
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